Shipping policy

Shipping Policy

1. Introduction

At Cafe Equip (“we,” “us,” or “our”), we are committed to providing a clear, transparent, and reliable shipping experience. This Shipping Policy explains how orders placed on cafeequip.com are processed, shipped, and delivered.

2. Shipping Destinations

We currently ship within the United States only.

At this time, we do not offer international shipping.

3. Shipping Costs

Free Standard Shipping

While we offer free shipping on qualifying orders within the United States, certain oversized, freight, or special-order items may require additional shipping or handling fees.

Any applicable shipping or handling charges for these items will be clearly communicated before fulfillment or displayed at checkout.

4. Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed before 5:00 PM EST will begin processing the same business day.
Orders placed after this time, on weekends, or on holidays will be processed on the next business day.

5. Estimated Delivery Time

Once an order has been processed, delivery typically takes 4 –7 business days using standard shipping.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier-related delays.

6. Shipping Methods and Carriers

We ship orders using reputable carriers, including USPS, UPS, and FedEx.

All shipments include tracking information, which is sent via email once the order has shipped.

7. Order Tracking

After your order ships, you will receive an email containing:

  • Your tracking number

  • The carrier name

  • A link to track your shipment

You may also track your order at cafeequip.com/track-order or directly on the carrier’s website.

If you need assistance with tracking, please contact our customer support team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@cafeequip.com or +1 720-780-9265.

If tracking shows your order as delivered but you have not received it, please:

  • Verify the shipping address provided at checkout

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

If your order arrives damaged:

  • Take clear photos of the damaged packaging and item(s)

  • Contact us within 7 days of delivery at support@cafeequip.com

We will review the issue and arrange a replacement or refund where appropriate.

9. Missing Items

If any item is missing from your order, please contact us within 7 days of receiving your package and provide your order number along with details of the missing item.

We will investigate and resolve the issue by sending the missing item or issuing a refund.

10. Returns and Refunds

Returns are accepted within 30 days of delivery.

Returned items must be unused, undamaged, and in their original packaging. Certain items may not be eligible for return.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • If the return is due to our error, we will cover the return shipping costs

Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.

For more details, please review our Return and Refund Policy.

11. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: support@cafeequip.com
Phone: +1 720-780-9265

Business Address:
Cafe Equip
2525 Arapahoe Ave Ste E4 #1247
Boulder, CO 80302
United States

Customer support is available Monday to Friday, 9:00 AM – 5:00 PM EST.