FAQs
Frequently Asked Questions
How quickly will my order be shipped? When should I expect delivery?
Shipping times vary depending on the supplier. Some orders are dispatched the same business day, while others may take 1–2 business days to ship. Occasionally, unexpected delays can occur. Typically, deliveries arrive within 4 to 7 days. If an item requires more time, that information will be clearly noted on its product page. At Cafe Equip, we pride ourselves on offering some of the fastest order processing and shipping in the industry, backed by attentive customer care.
Which payment options do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay for your convenience.
What is your return policy?
All purchases come with a 30-day money-back guarantee. For full details on returns, please visit our 30-Day Return Policy linked at the bottom of our website.
How does your cancellation process work?
Orders can be canceled in full for a 100% refund as long as they have not yet been shipped. Please contact us immediately at support@cafeequip.com if you wish to cancel your order. Once an order has shipped, it falls under our 30-day return policy terms.
What should I do if my order arrives damaged?
When receiving your package, please carefully inspect it for any signs of damage. If you see damage, even to the outer box, make a note on the delivery receipt before signing. If you cannot open the package at delivery but suspect damage, please mark “suspected damage” on the delivery confirmation. If your items arrive damaged, send photos and details to support@cafeequip.com so we can arrange a replacement or appropriate resolution.
How do I place an order?
To order online, simply add your desired items to the cart and proceed to checkout. Enter your shipping and payment details, then confirm your purchase. If you prefer ordering by phone, call us at +1 720-780-9265. You will receive instant order confirmation and we will start processing your order immediately.
How will I know when my order has shipped?
After placing your order, you will receive an email confirming your purchase, including billing and shipping information. Once your order leaves our warehouse, you will get another email with a tracking number so you can monitor its progress. If an item is out of stock, we’ll notify you by email or phone within one business day. We work hard to keep all listed products in stock, but high demand can sometimes cause temporary shortages.
Will I receive an order confirmation email?
Yes, an order confirmation will be sent to the email address you provide during checkout. We recommend saving or printing this confirmation for your records. Please double-check your email address to ensure you receive all communications.
Do you charge sales tax?
Our business is based in Illinois, and we only apply sales tax for orders shipped to Illinois addresses. This can mean significant savings compared to ordering from other locations.
Can I modify my order after placing it?
Yes, you can request changes to your order at no extra cost by emailing us at support@cafeequip.com. Any price differences will be either refunded to your card or invoiced to you accordingly. Changes are only possible before the order has shipped. For immediate help with your order status, contact us at support@cafeequip.com or call +1720-780-9265.